1.1. When you book a ticket with the Deutsche Bahn UK Booking Centre (a branch of DB Vertrieb GmbH), you enter into a contract with the carrier or other service provider. We act only as an agent for the carrier or service provider and accept no liability for any matters arising from, or connected with, your contract.

1.2. Your contract applies from the time your booking is confirmed by us.

2.1 Information on availability and fares is valid only at the time given and is not guaranteed to be correct at any time thereafter.

2.2 Quotes and invoices are in pounds sterling only.

2.3 At the time of booking, we confirm the details of your booking together with the price applicable. You are advised to check the accuracy of your tickets immediately and in any event within 2 days of receipt of the tickets. We will assume you have accepted tickets as being correct unless any errors are brought to our attention.

2.4 Tickets will normally be dispatched to the Republic of Ireland by AirSure at a surcharge of £4.20 unless you specify other delivery requirements at the time of booking.

2.5 There is a minimum order value of £10. Orders under £10 are subject to a £5 booking fee.

2.6 Payment can be made by most credit or debit cards (excluding Amex) and also by cheque. There is a £3.00 fee for credit card bookings.

2.7 ALL tickets must be retained for the duration of your journey and must be produced as required both during your journey and for any after-sales enquiries and/or refund requests.

3.1. Changes to the date or time of the ticket for your journey are only possible with certain types of ticket and are subject to availability. Tickets are subject to different refund and change conditions. You are advised to enquire about the conditions that apply to your ticket in this respect prior to booking.

4.1. Some tickets do not permit refunds. If you choose not to use a ticket refunds will depend on the conditions applicable to each ticket type. Some tickets are subject to a cancellation charge even if cancellation is permitted. You are advised to enquire whether refunds are permitted and what conditions are applicable to your purchase prior to booking.

4.2. When applying for a refund, ALL tickets must be sent to the Deutsche Bahn UK Booking Centre, PO Box 687A, Surbiton, KT6 6UB, United Kingdom.

5.1 Neither we, nor the service provider, accept liability if you cannot travel because you do not have the correct documents including a full 10 year passport and visa where applicable.

6.1 We cannot replace lost, stolen or mislaid tickets nor refund their cost. We advise customers to take out travel insurance to cover these, and other, eventualities.

7.1 We accept no liability for the failure of any carrier, tour operator or other service provider.